Privacy Policy
Last updated: 23 October 2026
Dawaiz ("we") runs the Dawaiz app, which connects people who need medicine with verified pharmacies near them in India. This policy explains what we collect, why, who sees it, and your choices. It applies to patients, family members who order for them, and pharmacy partners.
What we collect
| Information | Why we need it |
|---|---|
| Mobile number | To log you in with a one-time code and to identify your account. |
| Name (optional) and language | To greet you and show the app in Hindi or English. |
| Location and delivery address | To find the nearest open pharmacy and to deliver. We use your location when you order; we do not track you in the background. |
| Prescription and medicine photos | So a registered pharmacist can read and check them before packing. You choose whether to keep them saved in your account. |
| Orders, bills and bill photos | To process your order, show you the final bill, and handle complaints. |
| Device notification token | To send order updates and medicine reminders to your phone. |
| Medicine reminders and doses (Care): medicine name, times, days, tablets left, and whether you marked a dose taken | To ring your phone at medicine time, remind you before tablets run out, and tell the family members you added if a dose is missed. Reminders ring from your phone; the server keeps the times and dose marks so the family alert works. |
| Asking nearby shops about a medicine (Shortage Finder): the medicine and your location at that moment | To ask the open shops near you whether they have it. Shops see only the medicine and how far away the customer is, never your name, number or address. Kept for 2 days for your answers. |
| Order status link you share with family | Anyone with the link sees only the order status, the shop name and the number of items, not your address, phone or medicine names. |
| Prescription photo reading | When you upload a prescription, the photo is sent to Google Cloud Vision to read the text, and we match it to medicines in our list. Google processes it only to return the text. You check the list before anything goes to your cart, and the pharmacist checks the prescription before packing. |
| Ordering for someone else: their name, mobile number, and the address and location they send from the link you share | So the shop nearest to them can deliver, and the shop and delivery person know whom to hand the medicine to. The link works once, for 2 days. The order stays in your account. |
| Family members you add: their name, relation and mobile number | So they can get an alert when a dose is missed and a daily summary at 22:00. If that number has a Dawaiz account, it is linked to yours for this purpose only. |
| Monthly medicines list and the date you chose | To remind you once a month and to fill your cart in one tap. |
| Ratings and complaints | To improve pharmacies and fix problems with an order. |
| "Coming to your area" list: mobile number and approximate location (also without an account) | To tell you when a partner pharmacy starts near you, and to decide where to add pharmacies. You can ask us to remove it. |
| Invite and promoter codes: the code you entered and the code you share | To count how many people a code brought and to pay sales partners for verified shops and first orders. Promoters see only counts, never your details. |
| Usage counts | The number of times each step happens in a day (for example "app opened" or "order placed"), with no name, number, device ID or health detail, so we can see where the app is hard to use. |
| Pharmacy partners: shop details, drug licence number and photos, shop photo, pharmacist details, shop location and hours | To verify the shop before it gets orders, to remind it before the licence expires, and to send it nearby orders while it is open. |
| Pharmacy partners: stock lists (medicine, batch, expiry, quantity, MRP), sales reports, stock exchange listings and offers | To send orders first to shops that have the medicines, to show the shop its reports and expiring stock, and to match near-expiry stock with nearby shops. Other shops see a listing without the shop's name until the shop accepts an offer. |
Medicine orders and prescriptions are health information. We treat them as sensitive and use them only to fulfil your order.
Who sees your information
- The pharmacy that accepts your order sees your medicines, prescription or photo, delivery address and note. Pharmacies that are only asked (and do not accept) see the medicines, your note and the distance, not your address.
- The pharmacy's delivery person gets a one-time link that shows only the delivery address, the number of items and the amount to collect. It does not show your name or phone number, and it stops working after delivery.
- Family members you add see your medicine names, dose times and whether each dose was taken today, and get alerts when a dose is missed. Remove them in Profile at any time.
- Calls between you and the delivery person go through a calling service so that neither side sees the other's number.
- Service providers who run parts of the app for us: Supabase (database and storage), Google Firebase (sending and checking login codes), Expo (app notifications), and our calling and SMS providers. They process data only to provide their service to us.
- Authorities, when the law requires it.
We do not sell your personal information. We do not show your health information to advertisers.
How long we keep it
We keep your account and order history while your account is active, and as long as the law requires for medicine sale records. Prescription photos you did not choose to save are kept only as long as needed for the order and its records. When you delete your account, we delete or anonymise your personal information, except what we must keep by law.
Your choices and rights
- See and correct your name, language and saved addresses in the app.
- Turn notifications off in your phone settings.
- Ask us for a copy of your information, to correct it, or to delete your account, using the contact below.
- Withdraw consent to keep saved prescriptions at any time.
- Stop or delete any medicine reminder, monthly medicine or family member in the app.
- Delete your account yourself in the app (Profile › Help and complaints) or at dawaiz.com/delete-account.
Security
Data is sent over encrypted connections. Each user and pharmacy can reach only their own records; prescription and licence photos are kept in private storage. No system is perfectly secure, and we will inform you and the authorities of a breach as the law requires.
Children
The app is meant for adults. A parent or guardian should place orders for a child.
Changes
We will update this page when our practices change and show the new date at the top. For important changes we will also tell you in the app.
Contact and grievances
Grievance officer: [NAME]
Email: [EMAIL]
Address: [ADDRESS], New Delhi
We reply to grievances within the time the law requires.